Welcome to MartNet Billing Online!
Pay your outstanding balance now with Paypal. If you need a copy of your bill and don't want to
guess how much
money to send us, email firstname.lastname@example.org
If you have billing questions or concerns with your MartNet account,
please contact us as soon as possible:
||via US Mail:
PO Box 42472
Philadelphia, PA 19101
Your Invoice for MartNet Service
- It is the customer's responsibility to pay all invoices on time. If
a hard copy invoice is mailed out but never received by the customer, it
is their responsibility to notify the MartNet Billing Department. An E-mail
invoice will be sent out if payment is not received on time, and the customer
has a 5 day grace period to pay that invoice online, or contact the Billing
Department to make payment arrangements. It is the customer's responsibility
to check and read any and all E-mail sent by the Martnet Billing Department.
- Hard copy invoices are mailed out on the first of the month, every
month. If you do not receive an invoice by the 10th of the month, you should
contact the MartNet Billing Department and we'll update your contact information
if necessary, and send a duplicate invoice. Invoices are due the 25th of
each month. There is a five day grace period, after which late fees will
be assessed, and your account may be locked pending receipt of payment.
- If payment is not received by the due date, we will send E-mail to
notify you that payment has not been received. You have until the end of
the 5 day grace period to submit payment to us, either on-line or via US
mail. If you think our Billing Department has made a mistake, or you have
questions about your Service Charges, you must contact the MartNet
Billing Department before the end of the grace period, or late fees will
be assessed and your account may be locked.
- If we cannot send you an invoice via US mail, or if mail is returned
to us, we will send an E-Mail Invoice telling you so, and request you update
your Billing Contact Information with us. Failure to do so may result in
late fees and the locking of your account, so please be sure to read and
respond to any mail messages sent to you by the MartNet Billing Department.
- An E-mail invoice is still an invoice, and must be paid by the Due
Date included in the invoice to avoid late fees. We normally send out printed
invoices to all customers, so if you did not receive a printed invoice
but did receive an E-mail invoice, you should contact the MartNet Billing
Department to update contact information if necessary, and request a copy
of your printed invoice. Requesting a copy of your printed invoice does
not in any way alter your obligation to pay your invoice (E-Mail or hard
copy) by the due date.
- If you normally pay by Credit Card, and your card is rejected, we will
send an E-mail invoice with notice that your Credit Card was rejected.
If the Credit Card used for payment of your MartNet Service is expired,
we will notify you, and you can update your Credit Card Billing information
- You can always pay your current and past due invoices online using
our Secure Payment form, available here.
- If your account is locked for non-payment, it will remain on our system
for at least 10 days. If you do not contact us to make payment arrangements
or discuss possible billing errors during this time, your account may be
permanently removed from our systems and your files deleted.
MartNet Billing Policy
The following is a simply worded version of MartNet's Billing Policy.
For the full legal version, please go to
"MartNet will bill the Client the correct amount at the specified
interval agreed upon. MartNet can change the rates for service, but
will give the Client plenty of advance notice (at least 30 days or one Billing
Cycle.) The Client must pay his/her Recurring Charges prior to the service
interval printed on the invoice, by the due date printed on the invoice.
There are no refunds when you cancel halfway through a month. Paying
for one month or six months or a year means you're going to use the service
for that entire time and will be billed for that entire time. Usage
Charges will be billed at the end of the month for which they are issued
and due at the end of the following month. (E.g. the Client asks for
additional bandwidth on March 4. He/She is billed at the end of March.
The bill is due at the end of April.)
Late fees will be added to any and every month's bill that is late.
There is a 5 day grace period beyond the Due Date printed on your invoice.
The fee will be $5.00 or 5% per month, whichever is greater, on the outstanding
balance. Please go to this page,
http://www.martnet.com/services/, for a complete, current
list of fees and services.
The Client can change or cancel his/her services at any time.
MartNet reserves to cancel Customer Accounts at any time, at our
discretion. For the Client to cancel services, he/she must call
or write to MartNet. The Client must then make sure we received
the cancellation request and that he/she is not being billed
anymore by MartNet. If there is an error in billing, the Client
must notify MartNet within 30 days of the date on the bill or
MartNet will not be liable for the amount."